Meet the C3 Support Team

Our C3 Support Team is here to help with service, parts, and maintenance related to your C3 equipment. The team consists of dedicated service professionals from multiple departments, including:

  • Customer Service Representatives
  • Service Technicians
  • Electrical & Mechanical Engineers

Together, the team’s focus is on our clients’ machine performance in the field. Through ongoing training, development of best practices, machine upgrades and preventative maintenance, the team consistently delivers ongoing support for our equipment.

“We like to see our customers succeed. Everyone at C3 is dedicated to our clients and we care about their machines. When I’m on site my goal is to keep their equipment at top peak performance so they get the most out of their investment,” – Mike V, Service Technician

C3 Support Services

Our support team aids clients with the following:

  • Machine installation
  • Preventative maintenance
  • Emergency service
  • Parts purchases
  • Ongoing maintenance
  • Machine documentation
  • Consumable purchases
  • Data collection and reporting
  • Machine health inspections
  • Machine upgrades or relocations
  • Locker Rooms
  • C3 Community

 

How We Work

Our support team is here to help with any unexpected or preventative maintenance case. We use a case management system to quickly distribute support needs to the right people and document steps to resolution. Then, we share this insight with you through our C3 Community.

Our team works closely with the engineering department to learn as much about our new designs and their operations as the designers themselves. They are master users, and have the skillsets needed to help you with basic operation questions or the rare emergency. The service technicians and customer service representatives have had hours of hands-on experience, and many have backgrounds as assemblers, electricians, and engineers.

This team also has some of our most senior employees here at C3. People who’ve seen almost all the machines we’ve built leave our facility. Their knowledge is unmatched. You can rest assured they’ll be ready to best assist you with whatever comes your way.