Customer Service Writer

C3 is experiencing tremendous growth. With the number of our machines in the field increasing weekly, our Service Team is busy! For continued success, we need a Customer Service Writer to help us process machine parts orders and respond to service requests from our customers. You’ll spend a lot of time using our CRM & ERP systems, both for data entry and continuous improvement of the related processes.

In this role, you’ll be the first point of contact when our customers call with service or parts requests. You’ll then be responsible for logging the details of their request and passing that information along to our parts, engineering, or service teams. We’ll need you to stay organized, act quickly, and communicate accurately. If you have a technical background, even better – you’ll often need to take detailed notes and relay technical issues our customers are experiencing to the rest of our team. To close the loop, we’ll also need you to be proactive about updating customers on the status of their parts and service requests. In other words, you’ll be a key player in creating exceptional customer service experiences for our clients!

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What We're Looking For

Customer Service Experience

Customer Service Experience

You can think of this role as an internal and external customer service position. Sometimes, your customers are your C3 teammates; other times, you’re working directly with our clients. Either way, you’ll need to be a great listener with proven customer service experience.

Database Know-How

Database Know-How

You should be well-versed in using a CRM and order entry system to log service requests and look up customer information or spare parts details.

Exceptional Communication

Exceptional Communication

This role will require you to act as a liaison between our customers and the rest of the C3 team across multiple channels. This includes relaying customers’ issues to our technical service and engineering teams as well as updating customers on the status of their requests.

High Level of Organization

High Level of Organization

You’ll be handling a variety of customer requests through multiple stages each day. We’ll need you to stay organized so you can help our team act quickly while ensuring nothing falls through the cracks.

Detail Oriented

Detail Oriented

To best assist our customers, we take detailed notes about their parts and service requests so we can communicate them accurately to the rest of our team. Whether working with a client on the phone or processing parts orders, attention to detail will be key.

A Team Player

A Team Player

Our success is thanks to our people working together to find the best solutions. You’ll be a part of a service team driving to deliver exceptional experiences for our customers.

Meet the Team

I enjoy working as a service tech because I get to interact with a lot of different people. I don’t just do the same things in the shop every day, I get to help customers in a variety of ways.
- JJ | Service Technician
TEAM

C³ Career Application

Please apply by filling out the information below and attaching your resume.
  • Documentation of proof will be required.
  • Please list your past 10 years of employment history (employers, job titles, rate of pay, and dates of employment) or submit your resume below.
  • Please submit your resume in a PDF format.
    Drop files here or
    Accepted file types: pdf.
  • An example of your engineering work, a piece of writing...show us something cool you've made related to the position you're applying for.
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  • Consider this your cover letter, but keep it simple.
  • 3 References are required, please include relation.
  • Please note that applicants who receive job offers will be required to participate in a pre-employment background check and drug screening as a condition of employment.

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Drop your email in the form to receive updates for when new career openings are available at C³!