When you purchase C3 film, you’re automatically enrolled in our C3 Partnership program. For each dollar you spend on C3 film, you earn a percentage in credits to use toward field technical services and spare parts.

Redeem your credits for services such as:

  • Remote support during and after business hours
  • Onsite maintenance
  • Operator training on your C3 machines
  • Installation costs
  • Machine upgrades
  • New recipe development as needs and goals change
  • Spare parts purchases
  • Spare parts planning to maximize your budget

Rewards are redeemable for travel and billable hours for the service you request. They are not redeemable for film purchases or new machinery.

By booking with our Customer Service Team, you’ll be able to select the service that best fits your needs, choose a time based on our service calendar to fit your manufacturing schedule, and stay updated on your C3 Partnership credit balance.

Rewards accrue for the calendar year and expire within two years without use. See our tier structure for an outline on how you collect rewards based on film spending.

C3 Partnership Program

  • No minimums
  • Auto-enrollment
  • Easy to redeem
  • Preventative maintenance
  • Optimized spare parts planning
  • Hands-on training for your staff
Roll packing and compression machinery for the mattress industry
Tier Dollar Spend Returns Percent
Bronze $10,000 – $250,000 2.5%
Silver $250,000 – $499,999 3.0%
Gold $500,000 + 3.5%

Maintain, Train, Troubleshoot and Plan

Maintain

Keeping a machine in optimal condition is critical for maximizing your return on investment. Our Field Services Team is available to assist with regular onsite maintenance as well as unexpected onsite maintenance services. These services include machine inspections to assess any preventative measures, wear and tear or adjustments. Rewards can be used for the time spent onsite, as well as travel expenses.

Train

Train your operators and maintenance teams how to care for and interact with your equipment. We can provide one-on-one training for maintenance staff to develop an optimal maintenance schedule, provide maintenance training and offer maintenance materials.

In operations, our team can help operators with HMI interactions and navigation, teach staff to create new recipes using the equipment or how to prepare for new products.

Troubleshoot

Request assistance with new product development and trials through troubleshooting services. Our technicians can help your team with new product testing, product recipe development and implementation. We can also help in machine performance, assessing rates, cycle times, material waste and other measures.

Our Maintain, Train and Troubleshoot services are scheduled in four-hour time blocks.

Plan

When you purchase a C3 machine, you’re equipped with a spare parts bill of materials. Our team can help you plan for spare part purchases, leveraging your budget with the best parts for preventative maintenance on your machine. We assist with defining common spare parts across multiple assets to maximize your investment. Your rewards can also be used towards spare parts purchases.

Spare parts planning is scheduled in two-hour time blocks.

Schedule a Visit

Contact us via the form below or at 920.749.9944 to speak with a Customer Service Representative. They’ll confirm your rewards balance, help you schedule service visits and address our service fees and calendar.

Contact Us